Refund and Returns Policy

At Hungrau, your satisfaction is our priority, and we want you to feel confident in every purchase you make with us. If you are not fully satisfied with an item, our return and refund process is designed to be simple and hassle-free.

Return Policy

  1. Eligibility for Returns

    • Items must be returned within 30 days of receiving your order.
    • All returned items must be unworn, unwashed, and in their original packaging, with tags still attached.
    • Certain items, such as intimate wear and final sale items, are non-returnable for hygiene and clearance reasons.

  2. Return Process

    • To initiate a return, please contact our customer support team at contact@hungrau.com with your order number and reason for the return.
    • Once approved, you will receive return instructions and a shipping address to send your item(s) back.
    • Please note that customers are responsible for the return shipping costs.

Refund Policy

  1. Refund Eligibility

    • Refunds are issued once the returned item(s) have been received and inspected.
    • Please allow up to 3 business days for processing once your return is delivered to us.

  2. Refund Method

    • Approved refunds will be credited back to your original payment method.
    • Depending on your bank or card issuer, the refund may take up to 7 business days to appear in your account.

  3. Store Credit Option

    • If you prefer, we can issue your refund as store credit, allowing you to quickly find something new without waiting for a bank refund.

  4. Exchanges

    • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the preferred item.

Damaged or Incorrect Items

  • If you received a damaged or incorrect item, please reach out to us within 7 days of receiving your order. We’ll arrange for a prompt replacement at no additional cost to you.

For any questions or concerns, our customer support team is here to help. Thank you for choosing Hungrau!

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